Refund Policy — 7-Day Money-Back Guarantee

This Refund Policy ("Policy") governs the conditions under which ONN 4K Stream ("Company," "we," "us," or "our"), operating through the website https://iptvhubusa.com, will issue refunds for subscription services purchased through our platform. By purchasing a subscription, you agree to the terms set forth in this Policy.

1. General Refund Policy

Due to the digital nature of our streaming services and the immediate access granted upon subscription activation, all sales are generally considered final. However, we offer a limited refund window under specific circumstances as described below.

2. Seven (7) Day Money-Back Guarantee

We offer a 7-day money-back guarantee exclusively for new subscribers who encounter persistent technical issues that our support team is unable to resolve. To be eligible for this guarantee, the following conditions must be met:

• The refund request must be submitted within seven (7) calendar days of the original purchase date.
• The subscriber must have first contacted our technical support team and allowed us a reasonable opportunity (minimum 24 hours) to resolve the reported technical issue.
• The issue reported must be verifiable and attributable to our service infrastructure, not the subscriber's internet connection, device incompatibility, or user error.
• The subscription must not have been used for more than 3 hours of total streaming time at the time of the refund request.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Requests submitted after the 7-day guarantee window has expired.
• Dissatisfaction with content availability, channel lineup, or content quality that was accurately represented in our service description.
• Issues caused by the subscriber's internet service provider (ISP), router, or network configuration.
• Device incompatibility issues where the device was not listed as compatible on our Devices & Setup page prior to purchase.
• Violation of our Terms of Service, including sharing credentials or account misuse.
• Subscription renewals — automatic renewals are only refundable if requested within 48 hours of the renewal charge and the subscriber has not used the service during that renewal period.
• Free trial upgrades that were voluntarily converted to paid subscriptions.
• Promotional or discounted subscriptions purchased at a reduced rate.
• Partial refunds for unused subscription periods are not offered.

4. Refund Request Process

To request a refund, subscribers must follow this process:

• Step 1: Contact our support team via email at support@iptvhubusa.com with the subject line "Refund Request – [Your Order ID]".
• Step 2: Include your full name, registered email address, order number, and a detailed description of the technical issue experienced.
• Step 3: Provide documentation of prior support attempts (e.g., support ticket numbers or email correspondence).
• Step 4: Our team will review your request and respond within 3–5 business days.

5. Refund Processing Time

Approved refunds will be processed within 5–10 business days. The refund will be credited to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider:

• Credit / Debit Cards (via Stripe): 5–10 business days
• PayPal: 3–5 business days
• Cryptocurrency: Non-refundable (all crypto payments are final)

6. Chargebacks

We strongly discourage unauthorized chargebacks. If you believe you are entitled to a refund, please contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in immediate account suspension, legal action for breach of contract, and reporting to anti-fraud databases. We reserve the right to challenge any chargeback that we believe to be fraudulent or submitted without first seeking resolution through our support team.

7. Subscription Cancellation

Subscribers may cancel their subscription at any time by contacting our support team. Cancellation prevents future billing but does not trigger a refund for the current subscription period unless it falls within the 7-day money-back guarantee window. Cancelled subscriptions remain active until the end of the current billing cycle.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any such changes constitutes acceptance of the updated Policy.

9. Contact Information

For refund inquiries, please contact us at:
Email: support@iptvhubusa.com
Website: https://iptvhubusa.com/contact.html