Privacy Policy — GDPR & CCPA Compliant

ONN 4K Stream ("Company," "we," "us," "our"), accessible at https://iptvhubusa.com, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this Policy carefully. If you disagree with any terms, please discontinue use of our service.

1. Information We Collect

1.1 Information You Provide Directly

When you register for or use our service, we may collect the following categories of personal information:

• Account Information: Your name, email address, and password (stored in encrypted form).
• Payment Information: Billing details processed securely via Stripe or PayPal. We do not store full credit card numbers on our servers.
• Support Communications: Messages, emails, or chat conversations you initiate with our support team.
• Device Information: Device type and streaming application information you voluntarily provide during setup assistance.

1.2 Information Collected Automatically

• Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Cookies and Tracking Technologies: We use strictly necessary cookies for session management and language preferences. We do not use advertising or behavioral tracking cookies.
• Connection Logs: Server connection logs retained for a maximum of 30 days for security and troubleshooting purposes.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To provide, maintain, and improve our 4K streaming services.
• To process transactions and send related billing and account information.
• To respond to customer support inquiries and technical assistance requests.
• To detect, prevent, and address technical issues, fraud, and abuse.
• To comply with legal obligations under applicable laws, including GDPR and CCPA.
• To send transactional emails (e.g., payment confirmations, account updates). We do not send unsolicited marketing emails without your explicit consent.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill your subscription agreement.
• Legitimate Interests: Security monitoring, fraud prevention, and service improvement.
• Legal Obligation: Compliance with applicable laws and regulations.
• Consent: For optional communications, where you have provided explicit consent.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party providers (Stripe, PayPal) who assist in operating our service, bound by strict data processing agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with adequate privacy protections.
• Protection of Rights: To enforce our Terms of Service, protect the safety of our users, or prevent fraud.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account cancellation, we will delete or anonymize your personal data within 90 days, unless we are required by law to retain it longer. Server connection logs are retained for a maximum of 30 days. Support communication records may be retained for up to 24 months.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing based on legitimate interests.
• CCPA Rights (California Residents): Right to know, right to delete, right to opt-out of sale (we do not sell data), and right to non-discrimination.

To exercise any of these rights, contact us at privacy@iptvhubusa.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including TLS/SSL encryption, secure password hashing (bcrypt), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our service after changes are posted constitutes acceptance of the updated Policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights:
Email: privacy@iptvhubusa.com
Website: https://iptvhubusa.com/contact.html